Jonathan Ott
08-27-2008, 12:41 PM
I just wanted to publically thank and commend John Beech at Audacity Models.
I'm a Pantera 50 owner, via e-Bay, and through my build of this machine, John has been great about technical support (as well as the rest of the Audacity Pantera owners).
Recently, I made a purchase and realized after my order was delivered that I made a mistake on my part and ordered the wrong item. I contaced John and he said "No problem, send it back and we'll credit it back..." I sent he part back, and then dropped him a PM here on RR asking that he instead exchange it for a part of greater value, and include another packet of screws (that I messed up by over torquing), and to please let me know what the price difference is and I'll send it to him.
A few days later, I get a notice that a package has been shipped from Audacity. A couple more days and I receive the package, with the part I actually needed and a pack of screws to replace the ones I messed up. A note on the bottom of the invoice read "Consider this an even exchange" or something to that effect. There was a $6 or $8 dollar difference, plus the $1.50 or so that postage cost, and John wrote it off. That, my friends, is customer service.
John Beech goes out of his way to keep his customers machines in the air. His technical advice is spot on for his aircraft. He has great innovations in the works too. Keep an eye on Audacity..."The Devil is in the Details."
One very satisfied customer,
Jon
CPT Jonathan Ott
US Army
I'm a Pantera 50 owner, via e-Bay, and through my build of this machine, John has been great about technical support (as well as the rest of the Audacity Pantera owners).
Recently, I made a purchase and realized after my order was delivered that I made a mistake on my part and ordered the wrong item. I contaced John and he said "No problem, send it back and we'll credit it back..." I sent he part back, and then dropped him a PM here on RR asking that he instead exchange it for a part of greater value, and include another packet of screws (that I messed up by over torquing), and to please let me know what the price difference is and I'll send it to him.
A few days later, I get a notice that a package has been shipped from Audacity. A couple more days and I receive the package, with the part I actually needed and a pack of screws to replace the ones I messed up. A note on the bottom of the invoice read "Consider this an even exchange" or something to that effect. There was a $6 or $8 dollar difference, plus the $1.50 or so that postage cost, and John wrote it off. That, my friends, is customer service.
John Beech goes out of his way to keep his customers machines in the air. His technical advice is spot on for his aircraft. He has great innovations in the works too. Keep an eye on Audacity..."The Devil is in the Details."
One very satisfied customer,
Jon
CPT Jonathan Ott
US Army